Accelerated customer onboarding by consolidating disjointed service settings pages into one cohesive catalog. Revamped appointment creation flow in mobile app for a faster and fresher experience. Overhauled entire web and mobile apps to enable services in shop (rather than just mobile) and expand into non-automotive industries.

Designed and developed web and mobile chat interfaces for seamless communication between businesses and their customers.

Managed patient scheduling, approximately 72 new and follow-up appointments per week in accordance with plans of care. Completed daily productivity and performance reports to meet established deadlines and service standards. Batched and reconciled all copayments and deductibles collected from patients daily. Assisted in directing patient exercises, stretches, and home exercise programs. Set up modalities. Ordered clinical and office supplies for the center. Cleaned and maintained therapy/exercise equipment.

One of two supervisors to oversee and maintain storage room for found items, serving over 16,000 residents, staff, and guests. Scheduled weekly item collections from residential halls and deposits to the UCLA Police Department. Strategically labeled and tracked items for cataloging in order to efficiently return as many items to their owners as possible. Trained other departments in UCLA Rooms Division on how to use online database and tracking system.