Experience
2026 — Now
2026 — Now
Bellevue, Washington, United States
Built production AI on-call investigation agent on an internal orchestration framework (LangChain-like) with tool use (function calling), prompt chaining, memory, expanding automating incident investigation coverage from 0% to 90%+ and replacing a 30–60 min/task manual workflow.
2024 — Now
2024 — Now
Bellevue, Washington, United States
Localization Platform:
Developing translation tools around i18n and l10n.
• Led migration of localization and translation tools for 3,000+ users to a unified, secure platform implementing multi-factor authentication (MFA) and enhancing access control for employees and external partners by 99%.
• Spearheading a multi-phase data migration to transition all localization and translation data from legacy identifiers to secure internal IDs, implementing dual-write and dual-read strategies, phased rollouts, and real-time monitoring.
• Directed multi-phase migration of 100,000+ translation assets from Dropbox to Google Drive, replacing legacy storage with modern cloud APIs and reducing file-related incidents by 95% while improving reliability for global teams and partners.
• Automated translation legal review workflows by integrating Google Sheets and async processing, reducing manual review time by 70%.
• Led multi-phase, cross-functional projects from planning to execution, coordinating engineering, product, vendor, legal, and operations teams to deliver 5 major launches on schedule.
• Mentored interns and new hires, supporting onboarding, skill development, and collaborative team growth.
• Proactively identified technical risks, tracked project impacts, and communicated mitigation plans to ensure smooth execution of complex migrations.
2023 — 2024
2023 — 2024
Bellevue, Washington, United States
Ocean Planning Team:
• Designed and led development of a solution for operators to identify optimal ocean container shipment routes, managing a team of two engineers to implement shipment search and override functionality for seamless, efficient deployment across all regions.
• Managed feature requirements, prioritized tasks, and resolved critical on-call issues to maintain product reliability.
2022 — 2022
2022 — 2022
Bellevue, Washington, United States
• CI Product Team: PHP(Hacklang), GraphQL, ReactJS
• Improved dev efficiency by surfacing insight and solutions for failed test/build jobs using React, GraphQL and Hack.
• Led a project that scrapes, maps, and surfaces solutions for failed jobs from internal posts and wiki.
• Implemented auto-solution reply bot to answer gathered solutions when users posts in the Q&A internal group.
• Relieved team on-call load by implementing bot that close transient tasks automatically.
2020 — 2021
2020 — 2021
Taipei City, Taiwan
• System Performance, Stability, and Security Team: JAVA, SpringBoot, AWS, Redis, MySQL, Docker, myBatis
• Improved system performance and stability by 30% by separating Redis read/write, refactoring inefficient SQLs, refactored faulty cron job center, and added Shedlock to prevent jobs retriggering.
• Reduced crucial error alerts by 90% by refactoring the error codes’ handler and implementing slack notification. - Customer Support System Team: SpringSecurity, AWS RDS, Firebase, JPA, JUnit, Mockito
• Developed customer support SaaS backend(https://www.pleased.com), which provided customers with admin pages and SDK to send and receive chat, email on their website using Firebase and SendGrid.
• Built 40+ visualized metrics, analytics, and summary tables for agent efficiency and performance statistics.
• Refactor inefficient analytic SQLs and improve performance by 5 times.
• Led a team to redesign a more efficient data pipeline and ETL system structure.
• Fixed incidents within 2 hours, investigated, and proposed postmortem reports.
• Implemented load-distribution algorithm and chat reassignment mechanism to spread support agent load.
• Reviewed security scan reports and proposed fixes for the severe vulnerability.
Education
University of Illinois Urbana-Champaign
Master of Engineering - MEng
2021 — 2022
National Taiwan University
Master's degree
2017 — 2019
National Taiwan University
Bachelor's degree
2013 — 2017