• Serve as a primary driver in the organizational design of the Shared Services & Enterprise Architecture (SSEA) group, playing a pivotal role in shaping its structure and strategic direction

• Define and implement governance structures, processes & standards for SSEA

• Develop policies and procedures to guide SSEA activities and ensure compliance

• Oversee the development and management of SSEA project portfolios

• Lead change management initiatives to ensure smooth adoption of SSEA processes and practices. Communicate changes effectively to all stakeholders.

• Led Visa’s Value Added Services (VAS) portfolio by overseeing 3 major product groups with 3000+ engineering resources generating $7B+ in annual revenue. Responsible for driving design, development, deployment and support for a diverse portfolio of Acceptance, Issuing and Risk & Identity solutions.

• Championed the Reimagining Work @Visa initiative targeted to deepen and strengthen the organization agility practices, including initiative, epic, and OKR writing and expanding Agile alliances.

• Acted as Chief of Staff for our SVP of VAS PD, responsible for providing strategic advice to our Head of the Product Development organization. Lead the executive team, overseeing the organization’s Work Force Plan, budget, providing guidance to the leadership team, setting and implementing strategic goals, and ensuring compliance with applicable laws and regulations.

• Oversaw all cross-functional teams to ensure they are operating with clear program plans, schedules and resources to deliver successful outcomes

• Supervised the design and development of Gen AI technologies with predicted productivity gains of 20% or more

• Managed a Portfolio/Program Management organization of over 100+ global resources including Portfolio Managers, Program/Project Managers, Scrum Masters responsible for all Product Development projects from inception through delivery.

• Instrumental in establishing “Durable Teams” within the Merchants & Acquired Processing Product Development organization which added autonomy to team members and improved knowledge retention and team dynamics substantially.

• Led Annual Operation Planning balancing strategic initiatives against long-term investments, aligned with corporate goals, and optimized resources to attain ROI and focus on business outcomes.

• Defined governance structure and operating rhythms across matrixed teams to gain collaboration, and to simplify decision making and promote clear communication.

• Responsible for the execution and delivery of a $120M+ Product and Engineering Portfolio for a 450+ person team across the Enterprise Services Platforms organization

• Instrumental in driving the Business Operations and Strategies, and Execution of Risk and Compliance Services to support PayPal Global Products and Service capabilities in all countries PayPal operates in

• Transformed the way how we operate in a fast paced, high growth area, bringing customer perspective in through roadmaps and paving the road to agility. Planning and execution time was cut in half while reducing wasted effort creating false precision.

• Implemented Agile framework within the organization resulting in a 25% increase in team collaboration and a 20% improvement in overall project delivery time.

• Aligned multi-year roadmap prioritization and execution with senior leaders across different business units and functional groups, conducted business impact assessment, and made strategic recommendations based on data to provide to senior Executives for most-informed decision making.