Build and scale internal and client-facing platforms supporting rapid growth and clinical efficiency across 400+ team members and 300K clients. (Promoted from Technical Product Manager.)

• Built and launched a proprietary 0→1 internal EMR mobile app and backend, used daily across 55+ clinics across medically compliant workflows

• Designed actionable Tableau dashboards that double pre-appointment form completion rates (from 15% to 30%), cut time-to-approve during new client consults ~70%, and reduced cost per new client approval ~50%

• Integrated custom + third-party APIs to connect our internal systems with client booking tools, enabling seamless experiences for 400+ staff, half with medical licenses, and 300K monthly users

• Led discovery and workflow mapping workshops to surface pain points, align teams, and define shared objectives, strategy, and key results

• Partnered with Perfect Corp to implement and customize AI Skin Analysis SDK; co-develop Fitzpatrick Skin Typing AI using proprietary clinical documentation

• Optimized online booking flows and ran the company's first A/B tests with Data & Analytics team to improve conversion and inform future roadmap decisions

Streamlined backend operations and digital infrastructure to support scale and efficiency during a period of hyper-growth for this celebrity-led, membership-based e-commerce brand.

• Owned the roadmap for core tech and internal systems supporting marketing and merchandising automation, analytics accuracy, and development operations

• Delivered performance improvements including 80% feature flag load reduction and Next.js upgrades in collaboration with engineering

• Audited and cleaned up analytics infrastructure across Segment, Snowflake, and Heap to unlock faster, more reliable insights

• Reduced campaign time-to-launch by streamlining product data handoffs between marketing, engineering, and analytics teams

Owned the roadmap for Nexamp’s clean energy subscription platform, combining product, operations, and financial expertise to launch client tools and automate internal systems.

• Led roadmap and delivery for B2B/B2C subscription experiences, prioritizing billing transparency, client onboarding, and internal process improvements

• Collaborated cross-functionally across engineering, CX, sales, and legal in a CI/CD environment

• Launched self-service tools and billing automation features that improved efficiency and reduced support volume

• Ran sprint planning, backlog grooming, and demos to keep cross-functional teams aligned

• Supported scale across finance, biz dev, construction, and ops through NetSuite ERP customization, workflow automation, and month-end close acceleration