Building a growth engine for Zendesk’s PLG motion by integrating ML models to deliver personalized in-product recommendations and configurable growth levers so far increasing trial-to-paid conversion by 24% in the PLG segment

Refactored Zendesk’s billing and payments infrastructure, simplifying systems and accelerating go-to-market for new monetization initiatives by 3×.

Product Manager for Zendesk’s messaging channel integration to the core Zendesk Support platform

Product Lead responsible for driving user engagement across all ecommerce platforms in APAC

Built a SaaS customer engagement platform from 0 to 1, empowering enterprises to revolutionize engagement through gamification and intelligent workflows, securing our first 20 enterprise customers.