• Plan new promos based on factors within the current competitive landscape such as pricing, customer base, and competitors

• Research new audiences who may need specific continuing education requirements so Great Minds Seminars can offer more courses

• Administer the seminar online to ensure the speaker and attendees do not have any technical issues

• Provide customer support and address inquiries effectively

• Collaborate with my business partner to identify and resolve any technical issues that happens during the seminar.

• Perform compliance audits based on company's protocols and improve business processes if necessary

• Maintain up to date with documentation and policies related to the company's business activities

• Process each individual therapist's service units and hours on a bi-weekly basis

• Calculate mileage claims by individual therapists for payroll

• Verify attendance of each staff by coordinating with them regarding service dates

• Improved the billing system so data recording can be more efficient and understandable

• Developed billing form templates with cell formatting

• Utilized Excel to record therapist's actual service times and therapy service units for Medicare before invoices are made