▪ Partner with Sales Team to manage NICE (InContact) customer renewals moving to End of Life support. Engaged in pricing negotiations, upgraded licenses onto new platform - CXOne and added value by streamlining the process. 1MM Maintenance Revenue.

▪ Managed Nexidia (Analytics) software renewals. Provided quotes, close maintenance contracts, reactive past due revenue and negotiate subscription terms. 1.5MM Maintenance Revenue.

▪Southern Cone Territory - Assigned 350 contracts annually, reactivated past due contracts ($750,000), exceeded annual Target Revenue numbers by selling multi-year renewals and upgrading current customer platforms. Held customer engagements, hosting daily meetings on teams, processing of new transactions, and making sure customers are moved into our new Salesforce (Azure) platform.

▪Primary objective for our team is to meet customer satisfaction objectives; closed over 250 customer renewals per year and navigated relationships with Sales, Legal, Finance, Global Support and Customer Care departments to resolve critical service-related issues for customers.

▪ Partner with sales team, regional director and support specialists to ensure successful implementation of the on boarding process for new members. Central point of contact for members and sales for post-sale support, contract execution and linkage of members to the Navigator program.

▪ Partner with sales to increase adoption and usage of Navigator’s portfolio of programs, for Food, Medical and Business products which resulted in growth of business and ROI for members.

▪ Created member awareness of Navigator’s portfolio of products, tools and technologies, reinforcing the value of Navigator programs through ongoing promotions with distributors and vendors.

▪ Provide direct support and analytics to identify, track, and present members business trends and opportunities to drive member utilization by running business reports for Optimization rebates and back up data on checks issued for volume discounts on spending.

▪ Provide superior customer service on member requests to ensure resolution within a given timeframe.

▪ Audited, Renewed and Upgraded Enterprise clients on a SaaS model.

▪ Performer 75M quota, achieved 110% annually while closing 50+ quarters.

▪ Strategically aligned resources internally to obtain a superior strategy.

▪ Enable cloud transformation by developing solutions to add on offerings.

▪ Planned weekly calls, gave presentations for the sales team.

▪ Identified opportunities at risk of non-renewals to mitigate lost revenue.

▪ Managed partner relationships to fully integrate account team.

▪ Maximized and increased sales penetration at existing accounts.

▪ Detailed analysis of business trends, industry focus and competitive data.