• Program front & back end of cloud-based scheduling application (AngularJS and Angular with React components and library injections wired up to Java backend on PostgreSQL database)

• Create use cases & develop product road maps for features; work between separate teams to manage development, testing, documentation, and marketing of new features

• Oversee product implementation and provide ongoing support for large client accounts across a variety of industries who are using our scheduling service; actively communicate with stakeholders to identify what challenges they face; develop plans for our team to address those challenges with our software

• Manage product release cycles for software updates using Jira, Atlassian, and Bitbucket; work between developers, quality assurance, and support staff to ensure issues are properly reported and tested

• Use Balsamiq and Photoshop to provide UI & UX displays of features that are being added to the software; coordinate meetings between key stakeholders in the project before beginning development to ensure all needs are getting met

• Manage team of copy writers and designers to craft and iterate on public facing website; use tools like SEMRush and Mixpanel to monitor SEO relevance and conversion on site; provide this feedback to team to ensure metrics we are monitoring are improving

• Manage integration of third party metric and monitoring programs (FullStory & MixPanel) to track usage

At checkAppointments, I handle all community support needs and documentation. I spend time with new users to on-board them to the application and existing users to show them how to use newly released features. I work with our development team to wireframe and build new features in the software & keep up with all bug tracking & product updates. I write all web copy and blog posts as well as manage all social channels we are active on.

• Designed new iterations of the platform with full documentation to communicate to overseas development team

• Managed and performed quality assurance testing and reported back to engineers in India; created testing matrix for full regression tests of the software system to manage release cycles

• Designed new iterations of the platform with full documentation to communicate to overseas development team

• Traveled to India to oversee roll out of new phase of software and foster relationship with team

• Managed group of interns on projects during company-wide adoption of project management system

• Started and maintained client relationship management records

• Oversaw all marketing and user support issues for interactive, cloud based software startup company

In order to help pay for school, I worked several "side gigs" including bartending and child care. I do not consider these my primary jobs, but additions to my responsibilities as a branch manager for Revolution Prep.

Started my own branch of Revolution Prep in Chapel Hill by developing relationships with Chapel Hill-Carrboro City Schools, marketing toward high school students with free events and partnerships with college counselors, working with mentor groups to arrange a scholarship course program, publishing articles about my branch's success in local newspaper and magazine, and making the transition from a summer internship to a permanent foothold in the Chapel Hill area. Raised over $11,000 in revenue in the four months I was "open" and am continuing to grow in the area.