• Revamped the live chat design for a customer support app for businesses to communicate with users.
• Led the end to end design of WhatsApp Business integration within a CRM app.
• Collaborated closely with product managers, engineers, and other stakeholders to ensure timely implementation and continuous product iteration.
• Participated in strategic planning by contributing to roadmap planning and coordinating design sprints.
• Hosted monthly squad retro meeting and weekly design team workshop to build inclusive team culture.