I'm a passionate designer and have rich hands-on experience with innovative design solutions to achieve users' goals. Being involved in all phases of the product development process, I bring ability to create end to end customer experience and collaborate with cross-functional teams.

Experience

ServiceNowStaff Product Designer

2021 — Present

San Francisco Bay Area, United States

Creating 2x+ design solutions for ServiceNow impact users - specifically focused on impact homepage, ServiceNow product adoption, impact customization (workspace) and cross-functional services.

SAPLead User Experience Designer

2017 — 2021

San Francisco Bay Area, United States

Creating design solutions for SAP SuccessFactors BizX suites. Participating in design strategy discussions and user research. Leading design workshops and evaluating high level requirement into user flows, wireframes and prototypes.

SAPSenior User Experience Designer

2009 — 2014

San Francisco Bay Area, United States

Responsible for SuccessFactors BizX product design. Hands-on experience with UX, visual and prototyping to make SuccessFactors software enjoyable to use.

WebExSenior UX Designer/Team Leader

2008 — 2009

San Francisco Bay Area, United States

Working with product manager and gathering business requirements and creating UX design with high level design look conventions, workflow and detailed visual design and spec.

WebExUser Experience Designer

2004 — 2006

Shanghai, China

Creating interactive prototypes and participating in user research for concept validations. Managing a small team of interaction & visual designers.

Education

Qingdao University of Technology

Experience

Education

Bachelor of Science