Built out a full-stack consumer-facing report scheduling feature currently in production using React and .NET.

Architected and implemented a “Guided Mode” using Ember to make online ordering more accessible for senior citizens.

Compared the performance of possible bug fixes and advised the Client Operations team as to how to proceed.

De-escalated tense situations with dissatisfied customers and ensured they left with positive impressions of the store.

Answered and fielded phone calls from customers, business partners, and fellow employees pertaining to every aspect of the company.

Formed genuine relationships with dozens of regular clients. Embraced the “hug your customers” philosophy.

Documented veterans’ humanities programs throughout the country in an effort to compile and make freely available a list of all such programs, which are notoriously difficult for veterans to find.