Redesigning Study.com’s college credit platform to make earning a degree more accessible, efficient, and enjoyable through AI-powered learning.

Designed and launched a new test prep product that helps professionals prepare for certification exams. The redesign drove a 15% increase in member retention, a 12% uplift in users achieving their target scores, and significant revenue growth.

Led product improvements for the Merchant Menu Manager, optimizing the experience to reduce errors, improve order accuracy, and increase merchant satisfaction. These enhancements significantly reduced support escalations related to menu issues, improving efficiency for both merchants and consumers.

Led design for multiple high-impact initiatives across the LinkedIn Business Platform, shaping key experiences for users and internal teams. Notable projects included:

• In-Product Help: Designed a contextual guidance experience that delivers help and support directly within the product, allowing users to resolve issues without leaving the page. Resulted in a 10% reduction in support cases.

• Trust & Safety: Partnered with cross-functional leaders to define a long-term strategy and vision for LinkedIn’s internal content moderation tools.

• Customer Support: Launched an internal support platform that enables agents to manage requests and maintain internal documentation.

• Enterprise Admin Experience: Designed the platform that allows company admins to manage employee access and engagement across LinkedIn’s enterprise products.