Gen AI / Privacy

Scope: Omni-channel Sequoia backed online personalization, payments & fraud (The sole product manager leading the E2E scope from conception to launch of v0 / v1 products)

‣ Payment processing

‣ Payment customer experiences

‣ Payment operations

‣ Fraud operations

• Led a team of 12 (BAs, Developers, Designers) in delivering $15M+ releases for enterprise & SMB bill presentment & payment processing.

• Implemented innovative strategies to streamline billing and payment processes, resulting in increased efficiency and customer satisfaction.

• Spearheaded the development of new features and enhancements to the billing and payment platform, driving revenue growth for Bell.

Key Projects:

Product redesign

Performance Improvement

Cost Reduction through new technology introduction