• Spearheaded the successful launch of multiple B2B enterprise products ahead of schedule, consistently surpassing key performance indicators, and unlocking over $5Billion in additional TPV.

• Standardized and expanded product offerings in high-growth markets, collaborating with go-to-market teams to unlock over $5 billion in new total payment volume (TPV) from global and local merchants.

• Led high-impact initiatives responsible for over 90% of total TPV, exceeding $100 billion.

• Designed and implemented a custom merchant self-serve platform for PayPal's SMB segment, achieving a 99% reduction in operational overhead and enhancing delivery speed through an intuitive merchant-facing UI.

• Partnered with UI/UX teams to conceptualize and launch an Auth Rate & Auth Optimization dashboard on the Braintree Control Panel, enabling real-time monitoring of authentication rates.

• Coordinated new product and feature launches by effectively collaborating with cross-functional teams, including engineering, UI/UX, legal, live support, customer service managers, and territory managers.

• Demonstrated exceptional ability to work with external partners and merchants such as Uber, Airbnb, Ticketmaster, and DoorDash, driving adoption and scalability of new product offerings while phasing out legacy products.

• Employed a data-driven approach using analytics tools like Amplitude and Mixpanel to track and measure key performance indicators for various merchant-facing products.

• Successfully designed and implemented a custom merchant self-serve platform, resulting in a 99% reduction in operational overhead and increased speed to delivery via the PayPal Control Panel

• Utilized analytics tools such as Amplitude and Mixpanel to track and measure key performance indicators for various merchant-facing products

• Led eight-person resource team through migration from an in-house managed payment switch (Base24) to a third-party managed payment processor for Shell’s retail payment infrastructure, delivered project on-time and within 90% of $8 million budget

• Customized and implemented the latest enhancement to NCR’s EPS (electronic payment server) to enable EMV and contactless payments (mobile, Google & Apple Pay) at all Shell gas stations and convenience stores

• Created logical solutions such as P2P encryption (tokenization) for added security measures, a unique terminal ID generator for data tracking, and E2E product data mapping for settlement and reporting purposes

• Led daily defect calls prior to project go-live and hypercare calls post go-live with external vendors (Moneris, NCR, WEX, EFS, EML & DXC)

• Prioritized feature enhancements in product backlogs to maximize customer value

• Ensured payment solutions were certified and in compliance with PCI (PA-DSS) standards

• Managing a project budget portfolio of $2.5 Million consisting of 40-60 minor and major change management and incident-related solutions to support the business

• Negotiate contracts with implementation partners (vendors) resulting in savings of $50,000 for the enterprise

• Reduce turnaround time for project implementation by 20% through process improvements and direct communication with the business and implementation team

• Work directly with the Senior Director of Canada Operations as the role required high visibility in the functional groups and diligent budget tracking

• Leading weekly meetings with Directors of each functional group to review project timelines, progress and budget

• Develop strategies with the marketing team on monthly promotions to offer for electricity and gas

• Implemented LeanKit, a project management software, which utilized Kanban boards for better project workflow visualization and was widely accepted for its project management dashboard capabilities

• Built three Houston-area locations from ground up, sourced contractors and equipment, negotiated LOI’s and leases, and hired and trained associates

• Set, managed and reconciled accounts for multiple projects as well as payroll and general operation budget

• Develop project tracker, status reports, cost estimate and resource plans

• Monitor workflow and make timeline adjustments as needed

• Implemented Business Intelligence tools for improved reporting and forecasting, and rolled out Simple Order to efficiently organize and maintain inventory

• Oversaw construction of retail locations to ensure corporate standards and city code expectations are met

• Slashed over $300K in contract and vendor negotiations without sacrificing quality of service

• Expedited opening of Baybrook Mall location by two weeks, generating an additional $30K in revenue