• Supported end-to-end patient onboarding journeys, contributing to a 30%+ increase in PCA program enrollment.

• Applied user-centered thinking to healthcare workflows, helping simplify enrollment steps for patients and staff.

• Worked within HHAeXchange to manage complex data flows, ensuring accurate, compliant, and timely patient enrollment.

• Collaborated with supervisors and care teams to identify friction points in intake and enrollment processes.

Led the design, planning and strategy of a mobile native app for PieTix, in which event promoters can easily track and understand data and trends about their ticketing sales, revenue, growth and inventory. This hugely reduces mistakes with their inventory before and after a scheduled event happens, and promoters don’t face bad surprises. App is launched on the App Store. We’re revolutionizing the entertainment industry.

In my role as a product designer at Nowsta, I focused on designing innovative features for the workforce management web app and mobile products. My main responsibility was to understand our customers needs, the environmental change of the industry and design new features that enhanced the functionality and user experience of Nowsta's products.

By understanding the needs and pain points of our users, I strategized effective solutions for complex challenges. I collaborated closely with cross-functional teams, including stakeholders and product managers, to gather valuable insights and feedback. Constant communication and collaboration resulted in:

• Feature designs that improved productivity

• Simplified scheduling processes

• Intuitive experiences for both scheduling admins, agencies and workers.

Through my work, I contributed to the continuous improvement of the apps and helped ensure that our company remained at the forefront of workforce management technology.

My main work is overseeing the user experience of OSG Analytics digital solutions and overall brand experience that prospects and existing clients have when interacting with us. Working in the Marketing department, we are positioning the company to better heights with also, working alongside the Product team to provide a full experience to our customers.

Some of my work includes design sprints, user research, wireframing, prototyping, information architecture, testing, rebranding, web UI, UX, CMS implementation, social media and more. And yes, I feel proud to say I wear a lot of hats.