• Leading web and product design across multiple Gallagher brands, working at the intersection of marketing, product, and engineering

• Defining and evolving a scalable design system, bridging Figma components with development (tokens, Tailwind, implementation logic)

• Driving UX decisions for complex web experiences, balancing business goals, technical constraints, and user needs

• Designing and delivering high-impact web experiences using Ceros and Sitecore, ensuring consistency across breakpoints and brands

• Collaborating closely with growth, content, and engineering teams to improve performance, usability, and scalability

• Worked with the Growth team to improve conversion across key product flows including signup and onboarding

• Designed end-to-end user experiences focused on activation and retention

• Used data, experimentation, and UX principles to identify friction points and optimize performance

• Delivered scalable web solutions aligned with product and marketing goals

• Partnered with cross-functional teams to translate business needs into effective user flows and interfaces

• Contributed to CRO initiatives through A/B testing and iterative design improvements

• Designed the end-to-end experience for an eCommerce builder, focusing on usability, scalability, and ease of store creation

• Created user flows, wireframes, and prototypes to simplify complex workflows

• Built responsive interfaces aligned with eCommerce best practices and business goals

• Collaborated with product and engineering to ensure seamless implementation

• Focused on reducing friction in the builder experience and improving time-to-launch for users

• Led UX design for complex workflows, improving both user experience and business outcomes

• Translated business requirements into clear user flows, information architecture, and scalable design solutions

• Conducted research and usability analysis to inform design decisions

• Worked closely with cross-functional teams to align product, design, and development

• Focused on simplifying processes and improving decision-making within the product

• Designed digital health experiences focused on accessibility and usability for patients and providers

• Worked on data-driven improvements to increase engagement and platform adoption

• Collaborated with product and engineering teams to deliver scalable UX solutions

• Contributed to defining user-centered strategies in a complex healthcare environment

• Designed for real-world impact in healthcare, balancing user needs with system constraints