• Lead cross functional teams to build and launch a high scale, real time AI translation system that enables seamless multilingual communication between agents and end users, now adopted by 24K+ customers and handling 115K+ requests per day.

• Partnered with ML and Data Science teams to design a Braintrust evaluation framework leveraging Snowflake production datasets, enabling data driven optimization of translation prompts and scalable improvements in LLM quality.

• Architected and delivered a high throughput spell checking service processing 200K+ requests per minute serving ~1 million customers significantly improving agent response quality at scale.

• Architected and led modernization of a large-scale SaaS platform, driving technical strategy, performance, and developer experience across distributed systems and cloud infrastructure.

• Led the transformation of a monolith into microservices and React-based micro frontends on AWS ECS, boosting system reliability, scalability, and developer velocity.

• Architected a zero-downtime migration of 7.5B+ records from Cassandra to Amazon Keyspaces, reducing infrastructure costs by 88% and improving data layer performance.

• Built an event-driven rule engine using Kafka, Kinesis, and AWS Lambda to automate complex customer workflows and eliminate manual effort.

• Partnered closely with cross-functional product, design, and infrastructure teams to align technical solutions with business goals and deliver customer-centric outcomes.

• Mentored engineers across teams on distributed architecture, performance optimization, and clean code principles, fostering a culture of technical excellence.

• Implemented observability best practices using Datadog, New Relic, and OpenTelemetry, enabling proactive performance monitoring, root cause analysis, and operational visibility.

• Led initiatives across frontend and backend to deliver customizable, high performance platform features, while mentoring engineers and collaborating across teams.

• Led a cross-team effort to build an SDK platform featuring a WYSIWYG editor for customizing pages, themes, and forms, reducing customer customization time from days to hours.

• Spearheaded the creation of a Design Language System with reusable React components, improving UI consistency, accelerating development, and enabling scalable design practices.

• Led a team to deliver secure, real-time data to clients via customer configurable webhooks (Kinesis → Lambda → SNS → SQS), launching a premium, revenue-generating feature.

• Mentored engineers on system design, frontend architecture, and testing strategy, strengthening engineering quality across teams.

• Collaborated with product, design, and engineering stakeholders to deliver accessible, performant UIs (Core Web Vitals, WCAG), and enhanced CI/CD and testing workflows (Jest, RTL) for faster, safer releases.

• Designed and developed distributed backend systems focusing on reliability and real-time communication.

• Built a scalable notification system, enhancing user engagement and communication timeliness.

• Optimized SQL database performance through automated workflows, improving data integrity.

• Developed an image service that significantly reduced operational incidents and improved media delivery speed.

• Spearheaded frontend modernization initiatives, enhancing user experience through responsive and mobile-friendly design.

• Integrated Box API, significantly improving in app media consumption and document preview functionalities.

• Acted as Scrum Master, facilitating Agile processes to boost team productivity and communication.

• Collaborated with cross-functional teams to ensure timely delivery of customer-aligned features.