Designed task flows, wireframes, and interactive modules for a mobile-first interface. Conducted user research, built design system, and partnered with cross-functional teams to improve UI design.

Developed Lightning Web Components, implemented batch jobs and APEX triggers, and collaborated on CI/CD pipelines to optimize Salesforce development.

Improved lead conversion rates, implemented automation solutions, and configured case assignment processes to enhance user experience and productivity.

Led design of event content platform, supported A/B testing, produced wireframes and prototypes, and delivered design assets to improve user engagement.

Designed accessible UI components, created chatbot interfaces, led usability testing, and maintained design system for improved user experience.