• Currently developing and executing a partner-centric product roadmap, incorporating internal and external user research insights to deliver a seamless partner experience.

• Led the successful zero to one launch of a servicing experience for partner merchants, resulting in a reduction in data access time from 7 days to real time.

• Empowering partners with self-service tools, such as a document uploader, reducing operational costs by efficiently resolving merchant issues on their behalf.

• Redesigned the merchant funds transfer experience for 1.5M global users; reducing completion time by 47% and increasing funnel conversion from 78 to 91%.

• Launched innovative transfer products to allow merchants to schedule withdrawals and transfer money in multiple currencies.

• Developed a comprehensive funds management experience for Large Enterprises with multiple accounts, redefining Identity and Risk checks through all PayPal domains to provide best in class self-service experiences.

• Successfully coordinated the launch of new Websites and the company’s loyalty program including the change of the entire technological platform.

• Designed and effectively implemented a communication and feedback strategy between the IT department and the rest of the company’s multi-functional teams

• Re-engineered all the company’s processes adapting them to the new platform and company objectives; increased team productivity and communication.