Owned UX strategy and execution for Middle Mile transportation systems supporting the full life cycle of a package from order to delivery.
• Led design for complex operational platforms used in sort centers and robotics environments, translating large-scale logistics infrastructure into intuitive, high-trust interfaces
• Partnered cross-functionally with engineering, product, and operations to align UX decisions with backend architecture, system constraints, and real-world warehouse workflows
• Drove simplification of fragmented tools into cohesive, scalable workflows, reducing cognitive load for operators managing high-volume, real-time environments
• Designed data-dense dashboards and decision-support systems that enabled faster issue identification and resolution across distributed facilities
• Influenced platform-level thinking by advocating for reusable patterns, scalable component systems, and long-term UX consistency
• Operated effectively in high-ambiguity spaces, shaping product direction through user research, stakeholder alignment, and systems mapping