• Led discovery and prototyping for augmented reality on Commerce Cloud
• Led a multifaceted UX research program for Q-Branch at Salesforce, including comprehensive customer experience audits
• Conduct customer research, ultimately developing tools and processes that improve quality, value, and up-selling of products.
• Advocate for the customer by articulating findings and concepts through thoughtful and precise presentations to stakeholders, C-suites, and executives demonstrating improvements for user experience
• Run complex customer-centric workshops to identify business challenges and uncover actionable insights
• Provide strategic POV consults to account teams, with a focus on tying Salesforce products and integration capabilities to enhance end-user experience and create upselling opportunities for clients
• A Community Cloud expert, creating new ways for our customer's customer to connect, collaborate, and self-service all in one space
• Creating consonance between developers, designers, researchers, strategists, engineers, and executives, as cross-functional partners, to drive our company forward and create user centered decisions
• Manage project queue for entire team, leading teammates on projects, managing workloads
• Enterprise Business Unit expert
• Active seat on the Equality Council with the focus on creating non-bias, fair and equal opportunities for every human across the org
• Leader on empowering others at Salesforce to conduct their own research, as well as giving them the tools to design, and make customer-centric decisions as a thoughtful advocate for our customers
• Independently execute high quality research and prototypes from story conception to final deliverable, in a fast-paced environment
