As part of the Generative AI team at Meta, I work on the development and evaluation of large language models (LLMs) powering products like Meta AI. My primary focus is red teaming and testing models to identify potential vulnerabilities, biases, and edge cases in order to improve safety and reliability.

• Enhanced client satisfaction by 25% through proactive communication and needs assessment, ensuring a seamless customer experience.

• Assisted clients with comprehensive documentation support, including translating and explaining forms, applications, and legal documents, resulting in a 30% reduction in processing times.

• Led cross-functional discussions to improve service delivery and align offerings with client needs

• Led a team of four marketing professionals, driving strategic decision-making processes that optimized operational efficiency. Implemented initiatives resulting in a 10% reduction in project timelines and a 20% increase in overall team productivity.

• Directed a social media marketing campaign that delivered a 15% boost in sales and a remarkable 23% increase in pageviews.

• Performed an analysis of the company's current status, establishing KPIs to guide a strategic approach. Implemented a measurement framework, resulting an 15% increase in overall campaign effectiveness

• Coordinated a cross-functional team engaged in the development of a transactions analysis application for customer use.

• Managed clients' data and monitored the application's performance in real-time.

• Provided technical support to clients, including raising a ticket for issues in the company system, and subsequently collaborating with a developer to resolve the identified problem. This efficient resolution process ensured client satisfaction and smooth operations.

• Researched and analyzed merchant-initiated transactions (MIT) and implemented AI into a system.

• Collaborated with a team to conceptualize, design, plan, and develop a brand-new safe food product.

• Executed project planning, ensuring strategic timelines and milestones for effective product development.

• Created and launched a market-ready product, contributing to the company's growth and expansion