• Acts as UX/CXD advocate to promote industry best practices and user-centered design principles

• Serves as primary liaison/point of contact with DS4B and various Wholesale Line of Business (LOB) partners

• Manages and develops front-end web production schedule, effectively shifting priorities and making judgment calls quickly to ensure deadlines are met

• Manages project health as communications of CXD project status and issues tracking to key Wholesale stakeholders

• Supervises and governs the creation and quality of CXD deliverables as information architecture, interaction design wireframes, content strategy plans, editorial content, and visual design assets

• Works with CXD Management on project financials (CXD sizing, budgets, forecasts) and coordinate project team resource assignments and allocations

• Manages CXD project details as capture key decisions, issues and action items in meeting notes and organize project files on multiple platforms/systems

• Contributes to process and operational improvements for projects

• Lead and structured the project management department in process, optimization, resourcing, best practices, and reporting

• Transformed company resourcing practices from a time-consuming, hours long manual process into an automated reporting system taking 15 minutes and minimal input

• Translated complex technical requirements and creative vision into easily understood and client-friendly language, presentations, and documentation

• Regularly created and executed optimization plans for agency operations with measurable results

• Set project plans, SOWs, milestones, and regular reports for timely and realistic project delivery

• Scoped and estimated six-figure budgets and resourcing needs for all incoming new business

• Oversaw interactive and creative projects from initial concept to final delivery through full-cycle

production schedules, monitoring budget and resources for on-time delivery