• Led technical design for Automated Request for Information, streamlining identity verification for customers.

• Prevented customer churn by collating self-help analytics into singular data platform to measure satisfaction.

• Designed in-product flow to handle support cases, reducing friction points and improving time to resolution.

• Increased enterprise level support by exposing concierge-level support lanes with real-time availability.

Delighting our members when they need us the most by building an intuitive and efficient support experience

• First engineer on greenfield project to scale e-commerce into nationwide coverage using Rails.

• Developed project architecture and customer fulfillment features by working with key stakeholders.

• Created administrator suite of tools to optimize Customer Experience team productivity.

• Maintained Node.js local e-commerce platform prior to Rails application release.

barkeats.com

Tego is a personal safety app that protects users while walking alone. With just two taps, users can set a destination and assign contacts as “protectors” for their trip.

When users arrive at their destination safely, Tego automatically notifies assigned protectors. If a user indicates that they “feel unsafe”, Tego sends live video footage to protectors, which can be provided to the authorities.