Provide software engineering features and support for VoIP switch operations. These activities include python, perl, c, awk, sql, java and javascript programming in a Linux/Oracle software environment.

Provided engineering support, in high pressure, extremely tight deadline situations, to the North American, EMEA and CALA customer sales teams on product functionality, features, roadmaps, and pricing. Provided RFP support and creative solutions to customer needs and requests. Ensured optimal product positioning and architectural design and costing/estimation guides.

Managed software development and integration test teams supporting a product that allowed service providers to route toll-grade voice, data and fax calls over the Internet using VoIP protocols (e.g. H.323, IPDC, H.248, SIP, T.38). This included product support engineers who responded to high severity customer escalations and development engineers who designed and built new features.