* Database Management - Analysis, design, development, implementation, and maintenance of database management systems. Troubleshooting and enhancement of database performance. Ensuring security of database systems.

* Operating Systems - Maintenance and troubleshooting of operating systems. Security management for operating systems.

* Data Communication Systems - Analysis and implementation of data communication systems. Maintenance and troubleshooting of data communication systems.

* Application Development - Design, development, and implementation of software applications. Troubleshooting and enhancement of applications.

* Website Development and Maintenance - Development and maintenance of websites. Ensuring website security and performance.

* Environmental and Occupational Health and Safety Compliance - Understanding of environmental and occupational health and safety regulations. Implementation of technological solutions to maintain compliance.

* Technological Solutions for Environmental Protection - Development and implementation of tech solutions to support environmental initiatives. Enhancing technology to manage wastewater, stormwater, and pollution reduction.

* Project Management - Leading IT projects to support bureau mission goals. Coordinating with various stakeholders to ensure project success.

* Security Management - Ensuring the security of database, operating systems, and applications. Implementing best practices for data and system security.

* Troubleshooting and Technical Support - Providing technical support for IT systems and applications. Identifying and resolving technical issues efficiently.

* Collaboration and Communication - Working under general direction and with various team members. Reporting and communicating effectively with supervisors and other departments.

* Technological Innovation - Staying updated with the latest technological trends. Implementing innovative solutions to improve system performance and compliance.

* Provided technical support for various software applications, troubleshooting issues, diagnosing problems, and implementing solutions.

* Monitored application performance to proactively identify potential issues or areas for improvement.

* Collaborated with cross-functional teams to ensure seamless integration of applications and systems.

* Maintained documentation related to application configurations, processes, and procedures.

* Coordinated with software vendors to report and resolve software bugs or technical issues.

* Assisted in the implementation of software upgrades, patches, and enhancements.

* Conducted user training sessions and created instructional materials to support end-users.

* Ensured compliance with security policies and procedures related to application access and data protection.

* Participated in an on-call rotation for after-hours support as needed.

* Proficient in mainframe operating systems, particularly IBM z/OS.Familiar with mainframe utilities and tools such as JCL, VSAM, and TSO/ISPF.

* Supported the agency's internal network infrastructure during the COVID-19 pandemic, ensuring seamless remote connectivity for employees.

* Installed and tested network infrastructure equipment, including switches, routers, and structured cabling systems.

* Maintained access control, configuration, and troubleshooting of network devices such as routers and L2/L3 switches.

* Managed the imaging, setup, and deployment of various models of Windows-based PCs and laptops.

* Assisted users with data backup on network file shares or external media.

Maintained Windows Active Directory, group policies, organizational unit design, DNS, DHCP support, RADIUS, network storage, and VMware infrastructure.