• Responsible for leading design effort on high priority/visibility products including New Hire Portal and User Manual (Help Center) from its inception

• Incorporated design best practices that convert and promote engagement to the desired users

• Developed data/user flow diagrams to demonstrate user experience (pages, widgets, etc.) within the product

• Responsible for responding to customer requests for design fixes in a designated time frame per internal SLAs

• Work with development teams to identify and track design requirements in an AGILE workflow. This includes identifying “stories” for dev work within their two week sprint cycles

• Work in AGILE manner with product owners to ensure that all design feedback from end-customers are addressed in a timely fashion (typically within two days, bigger issues are fit into the upcoming sprints)

• Performed extensive user, customer, and competitor research for all products

• Developed organizational level style guides that promote brand identity

• Developed mood boards in brainstorming sessions on client expectations and requirements

• Developed product wireframes using Figma

• Customized code from default Zendesk themes to include client

specifications

• Provide advisory/consultant services to clients throughout the

product design life cycle

• Provide regular briefings and walkthroughs of product design to

product owners and other stakeholders

• Vianova created a remote patient monitoring kit for patients with a tablet and biometric devices. Vianova created Rosie, an “Alexa” for healthcare that helps diabetic patients monitor their health

• Responsive for User Interface and Experience design for a mobile health application focusing on telemedicine and remote monitoring

• Developed wireframes of mobile application user interface using Adobe, Illustrator and Keynote

• Worked closely with the development team in performing design improvements in an Agile continuous delivery model

• Performed quality assurance testing on mobile application (Android and IOS) to identify any functional and design errors or opportunities for improvement

• Developed interactive “Rosie” conversational roadmaps based on client (Kaiser Permanente) research

• Research diabetes causes and prevention methods, as well as lifestyle habits to incorporate into product design

• Perform design edits to fit product delivery onto proprietary hardware device from partner (Lenovo)

• Filmed process of clients using Vianova products and incorporated them into infomercials that would draw product interest and drive application traffic

• Worked with the clinical content writers to enhance the virtual assistant.

User acceptance Testing Consultant

• Performed functional test of applications collecting end-user feedback and updating designs/features accordingly in close collaboration with development team

• Managed the user acceptance testing sessions with diabetic patients and assess the patient experience

• Worked with software engineers and designers on the launch of the iOS and Android app versions of the platform

• Conducted smartphone app testing and tablets

• Worked with the team to test kits for heart failure patients that

included bluetooth blood pressure monitors and pulse-oximeters • Worked with diabetics patients and tested utilizing glucometers.

Performed functional test of applications collecting end-user feedback and updating designs/features accordingly in close collaboration with development team