The Australia and New Zealand Banking Group Limited, commonly called ANZ, is the fourth largest bank by market capitalisation in Australia. ANZ was named the most sustainable bank globally in the 2008 Dow Jones Sustainability Index making it the 2nd year in a row ANZ has been granted the title. ANZ is scaling agile across parts of the company to enable quicker responses to changing customer expectations, engage and empower staff, and continue to improve efficiency.

Overview

• Principle UX designer on internal 'single customer view' platform

• Facilitating test and learn sessions in our Customer Experience centre

• Human Centred Design workshops with tribe and squad members

• Team showcases and demos

• Working closely with Agile coaches to transition to scaled agile and NWOW

• Introducing new tools and processes (OneNote / Craft / InVision / Sketch)

• Identifying customer needs

Nintex is Microsoft’s number one partner and the world leader in workflow enterprise software. Nintex spans across the globe with offices in London, Dubai, Hong Kong, Tokyo, Singapore, Bellevue, Melbourne and Kuala Lumpur. The research and development centre is located in Melbourne.

Overview

• Working across two major portfolios: the launch of the Nintex Workflow Cloud and mobile.

• Facilitating user testing and analysing findings.

• Developing sketches, prototypes and wireframes (Axure).

• Understanding and establishing information architecture.

• Prototyping high fidelity designs (Adobe CS / Sketch).

• Influencing and developing the Nintex Modular style guides.

• Stakeholder management.

After completing an intensive 12-week User-Experience course, I was asked to assist GA’s next cohort of UX students, as an Instructor. This included tutoring students, assisting them with understanding the core principles of UX, and guiding the development of their final class project.

As a student, during my initial studies, I developed a UX-based project to build an app, which included various applications from the initial business statement through to MVP prototyping for user testing. My final presentation focused on the development journey of my app and how I applied lean UX principles throughout various stages.

Overview

• Agile methodology and lean UX principles to help research.

• Evaluating and testing my MVP.

• Using rapid prototyping and facilitating group user testing to validate or discard for further testing.