• Worked closely with clients to identify project goals and executed contracts with clear benchmarks, resulting in a project turnaround times consistently ahead of go-live.

• Established data analytics pipelines to enable data driven approaches and transparent metric dashboarding.

• Facilitated website creation with analytics, website demonstrations, government compliance, and specific design features.

• Implemented JavaScript and PHP to enhance site search functionality and modify site features.

requirement completion.

• Built a device management platform, tracking customer devices by MAC address and reducing support ticket volume by 25%.

• Automated payment workflows in .NET enabling reliable monthly billing for 20k+ ISP customers.

• Designed the schemas for the database and APIs to enable self-service device add-on systems, allowing customers to register and pay for additional devices while enforcing network access controls.

• Led the design and implementation of an internal REST-based support platform, improving service agent workflows and enabling scalable in-house ticket management.

• Developed a real-time admin dashboard with jQuery and Firebase using event-driven listeners across users, step data, rankings, and point history, with daily active user metrics and a single source for user engagement.

• Led a team of three interns to ship a user analytics dashboard using Firebase, TinySort, and Chart.js, with per-user drill-down to step and point charts, redemption history, and a leaderboard with Facebook profile integration, for real-time visibility.

• Built a jQuery-based client intake portal with automated approval workflows and feedback loops, enabling approved listings to be published directly to our Android app.

• Conducted customer discovery and competitive research, leading focus groups and synthesizing insights that informed product direction and overall company strategy.

• Designed and executed digital acquisition experiments, including Facebook ad campaigns and data-driven pitch materials to attract and qualify prospective clients.

• Partnered closely with the CTO to improve chatbot UX, translating user feedback into actionable product and interaction design recommendations.

• Supported go-to-market strategy development by aligning customer insights, product capabilities, and positioning across sales and engineering stakeholders.