Defined and ramped up the critical connections between PayPal’s global commercial and product functions by developing cross-organizational relationships, coaching design thinking practices, building easy-to-use tools and processes, and focusing product marketers, go-to-market leaders, and product managers on shared purpose and customer engagement metrics. As part of a small and incredibly talented nimble team, transformed the product and platform teams into customer-centric, autonomous, and measurable creators of meaningful employee, customer, and business value.

Designed and ran the product marketing activities as founding member of an internal start-up focused on building great web marketing products. Provided the tools, processes and disciplines for constant customer discovery and reflective delivery. Worked with an amazing team to build a culture of learning that regularly improved team coordination, customer-first engagement, transparent processes, and even individual skills and abilities.

Discover, define, design and deliver solutions in concert with PayPal's critically strategic partners. Lead both partner and PayPal teams to engage and creatively overcome consumer, merchant, and partner problems through a mix of direct customer engagement, product development, product marketing, robust analytical monitoring, and a lot quality elbow grease.

Delivered a deeply empathetic and well structured definition of customer needs and product opportunities in consumer's financial lives. Practiced the art and science of Design Thinking, Lean Start-Up and good old fashioned GSD to drive a lean delivery of innovative solutions in multiple geographical markets for the financially under-served. All, while providing solution designs for major partners, and product pilots for critical expansion markets.