Lead of UX/UI for customer-facing CX platform. Also led component library development team and user analytics and research practice.

Directed 5 scrum teams and managed multiple software products for a client in the healthcare industry. Supervised development team in managing workloads and budgeting, allocating resources, setting priorities, and influencing technology decisions. Developed and executed product roadmaps and prioritization strategies for all assigned products and solutions.

Lead over six active SaaS products spanning wealth management, credit, and demographic marketing. Oversaw teams responsible for user experience, requirements creation, and development execution for products in the portfolio. Crafted product roadmaps for all managed products and solutions, ensuring a clear direction and strategy. Launched Salesforce app at Dreamforce.