Lead global Knowledge Management and L&D strategy for 3,000+ employees, serving as KM program lead and people manager for senior program managers across 5 regions

Architect taxonomy-driven knowledge system and microlearning library, reducing information retrieval time 40% and time-to-proficiency 18%

Own end-to-end content lifecycle governance (create, validate, publish, refresh, sunset) as Quality System

Owner for learning content

Design and scale 0-90 day onboarding architecture with learning pathways, readiness milestones, and certification checkpoints tied to GTM outcomes

Manage and coach global team, improving facilitator utilization 35% and scaling delivery to 100+ hires per quarter

Implement AI-assisted authoring workflows that cut content build time 80% while maintaining SME review and audit readiness

Partner with VP-level stakeholders in Product, Legal, Operations, and Trust & Safety to translate performance gaps into multi-year roadmaps

• Led 5 global functions in Learning Shared Services; managed and coached onboarding program managers and facilitators delivering multi-region cohorts.

• Established governance, SLAs, and service standards for onboarding delivery; improved consistency and scalability during high-growth hiring cycles.

Designed enterprise onboarding and ramp programs for customer-facing healthcare operations (contact center, clinical support); built readiness milestones and performance certification.

• Led delivery team responsible for onboarding cohorts and ramp to productivity; partnered with Operations and HR to align programs with service-level targets.