Leading ecosystem initiatives that connect high-potential startups with the WhatsApp platform to accelerate innovation across emerging markets.

Focus on identifying and engaging startups that use WhatsApp as a core component of their solutions, particularly those integrating AI-driven capabilities to transform customer engagement, commerce, and business operations.

Working closely with founders, technology partners, and cross-functional teams at Meta to design and execute programs that enable startups to scale solutions built on WhatsApp while strengthening the broader innovation ecosystem.

Led requirements elicitation and management, conducting stakeholder interviews to gather, document, and prioritize business and technical needs. Developed detailed user stories, functional specifications, and acceptance criteria, ensuring clarity, measurability, and alignment with business goals. Managed and prioritized product backlogs, breaking down complex requirements into actionable user stories while maintaining alignment with changing business priorities. Established scope control processes to define clear boundaries, manage scope creep, and balance stakeholder expectations with technical feasibility.

Served as a key liaison between business stakeholders and development teams, facilitating transparent communication and resolving conflicting requirements. Conducted requirements validation and acceptance reviews, ensuring high-quality deliverables that met business objectives. Translated business needs into technical specifications, collaborating closely with solution architects and engineering teams to align business goals with technical capabilities. Utilized JIRA and documentation tools to maintain comprehensive requirement records, supporting efficient project execution and traceability.

Responsible for coordinating efforts of cross-department and cross-functional teams by supporting group progress including scheduling, prioritizing, expectation setting, and cost management for projects focused on client services.

Successfully configured and deployed the Enhanced Support Services team at Liberty Puerto Rico, supporting the ramp-up of the new Charging and Billing Solution during its post go-live stabilization period. This initiative minimized the number of critical incidents and provided essential shadowing for the L1 and L2 support layers.

Responsible for the provision of system delivery management and advice, managing project personnel and suppliers to deliver the new system to support the Revenue Assurance and Fraud Prevention operations within Digicel Finance. Working with the supplier to manage the delivery of the new Revenue Assurance and Fraud Prevention modules into Digicel’s network, including the deployment in 32 markets in South Pacific Asia and the Caribbean region, and working with the technology teams to manage the delivery of data extracts and integrations into the new system, review, approve and monitor the supplier’s project development plan.

Successfully managed Engineering, Business, and Legal teams to implement the adjustments in the different Pluto apps (TV, Android, iOS, Xbox) to comply with the new regulatory requirements from the Brazilian market, completing the implementation and deployment of such new features before the due dates addressed by the Brazilian Government, thus avoiding the risk of exposing the company to being in an irregular situation, as well as preventing the payment of fines and the compromise of the brand in Brazil.