Focussed on growing scale, AI-readiness, and leading a team of PMs. I led the strategic evolution of Zendesk’s foundational services for 100k+ global brands, and directly managing a multi-tier organization of 10+ Product Managers, including people managers.

• Increased efficiency by migrating legacy systems away from isolated structures on to global services.

• Reduced data privacy exposure by leading end-of-life efforts on insecure configurations for all customers.

• Improved on-time delivery with stronger cross-functional communication and repeatable discovery processes.

Owned vision and execution for global Trust & Safety services during a period of rapid enterprise growth.

• Generated $10M+ ARR by launching and enhancing the "Advanced Data Privacy and Protection" package.

• Enabled enterprise ready data privacy by introducing new layers of data segmentation.

• Scaled security and privacy innovation by recruiting and mentoring a global team of 9 PMs.

Built the foundations of a growing and thriving trust and safety product team, while innovating on a shared services model for efficiency and rapid change.

• Paved the way for Zendesk's global authentication service, speeding up integration of new aquisitions

• Defined the core strategy for Zendesk’s internal permissions service, a mission-critical component used across the entire product suite.

• Recruited and mentored a team of 5 PMs who would go on to lead global projects and scale new services

Directly enabled development teams focused on authentication and fraud prevention to provide seamless, secure access to Zendesk systems, free of spam or harrasment.

• Reduced inbound spam by 90% through the implementation of new identity verification and machine-learning-based abuse prevention engines.

• Led vendor selection for spam detection, abuse telemetry, and machine learning based detction tools

Endgames Improv is a San Francisco’s favorite improv comedy venue and most successful source for improv classes.

In the past seven years I have taught hundreds of students, and helped dozens of performers bring their visions to the stage.

We produce five nights a week of quality comedy and teach twenty classes a week. Our Friday night shows alone bring in thousands of audience members every year.