Senior Leader responsible for directing product design, UX research, strategy, and establishing design operations for 30+ Fortune 500 companies and 5 startups. Partnering with executive audiences on strategic priorities related to digital strategy, UX, and operating model design. Leading a multidisciplinary team of 30+ employees, including designers, UX researchers, junior PMs, analysts, developers and data scientists. Effectively built and led agile design organizations, establishing strong design and UX research ops and best practices from the ground up.
Notable Clients: Fortune 500 companies in financial services, retail, healthcare, travel/hospitality, telecom, and education.
Key Achievements:
• Directed the development and launch of 10+ products as Head of Product Design, defining the product roadmap, user experience, and go-to-market strategy.
• Grew membership acquisition 20% by enhancing membership strategy and refining product/service offering through UX research for a retail client.
• Collaborated with product, business, and engineering teams to integrate UX research findings into product development, leading to a 25% improvement in user adoption rates for a global Hospitality company.
• Built and launched product for a large specialty retailer’s new mobile field service business with the goal of creating new revenue from B2C and reducing OpEX.
• Unlocked $500M+ in incremental value for a global Med-tech client, scaling to 8 product pods for 2 new product builds and improving NPS by +60 on core surgery products.
• Built digital organization, decreased reliance on external vendors by 60% and increased OKR achievement by 30% in 18 months for a leading global eye care company.
• Scaled user satisfaction scores by 40% through leading 3 digital transformations as Head of Design.
• Partnered with cross-functional teams to integrate research findings into the product development process.
