Product design support for non-profit cloud solutions.

• Proactively drove redesign initiative for the Qualtrics Ticketing product from discovery phase to the delivery. Redesign increased usership by 62.5% from 50k to 80k active users

• Collaborated with PM and engineers to lead design for the Frontline feature set: field management, integrations, file attachments and commenting

• Contributed to the larger platform design system by proposing new patterns, designing, documenting and speccing new components for mobile app library

• Created high-end product prototypes to be displayed at major conferences

Maintain internal and external webpages and sites. Enhance existing assets using best web practices including semantics, progressive enhancement/graceful degradation, accessibility and responsive web design. Collaborate with network engineers to document and improve server architecture and security.

Troubleshot technical issues with high visibility clients to maintain their market/customer research distributions. Completed over 500 theme design assignments and implemented custom themes for annual Summit conference. Head of the Marketo integration team and trained clients in Salesforce and Tableau.

Helped technology based startups with customer discovery and user research. Developed high-fidelity mockups and wireframes. Designed and built the user experience framework for the Design Clinic website.