Influenced the enhancement of the privacy tooling interface by using topic modelling to identify categories of actions created

Improved the operational efficiency of the privacy review process by identifying bottlenecks – reduced turnaround time by 5%

• Managing a team of 15 analysts

• Leading the exploratory analysis of data to come up with key strategic initiatives to enhance the growth of the company

• Managed a team of more than 10 members and delivered many successful projects

• Regularly worked with the business stakeholders to translate the business requirements into technical requirements

• Provided data based insights and information which helped drive many business initiatives

• Successfully created several reports which helped the organization track day to day stats regarding their operations

• Provided analytical conclusions that are used by senior management to make informed, data-driven decisions that improve the customer experience and the growth of the company

• Successfully managed a team of 3 members and met all the expected goals

• Worked with SQL databases to extract, analyze and turn data into meaningful business insights

• Provide quantitative analysis, reporting and trending for key strategic initiatives; provide data and metrics to add context and measure potential impact for new projects

• Digging into the details to identify patterns and trends in all facets of customer journey to deliver accurate conclusions and insights for improving customer experience

• Created a logistic regression model using SAS to calculate the propensity of any given customer calling into the call center

• Created several reports to track the performance of the agents working in the call center