Supported both pre- and post-sales by leading product demos, discovery sessions, and technical deep dives to understand customer needs. Partnered with sales to design API-driven solutions that accelerated deal cycles and eased integration challenges. Worked closely with engineering to translate client requirements into effective solutions. Continued support after the sale by optimizing API integrations to improve adoption, strengthen retention, and reduce support escalations.

Supported pre-sales by building custom technical solutions and proof-of-concept implementations tailored to client needs. Delivered technical demos to highlight platform capabilities and address customer concerns. Led the development of an e-commerce platform that significantly boosted client revenue and integrated Stripe payments to improve the user experience.

Developed internal applications that improved video technology monitoring and support. Built a real-time monitoring system for hundreds of live TV channels, reducing downtime and enhancing service reliability. Provided technical consultation to internal teams to support adoption and integration of video solutions across the organization.