• Improved the customer access website, mobile apps, and APIs by delivering bug fixes, feature

enhancements, and performance optimizations across frontend, backend, and database layers.

• Created, maintained, and enhanced RabbitMQ listeners and consumers, including:

o Outbound SMS service handling 1M+ messages/week, integrating a custom chatbot and API

that reduced 42% of burglary alarms from reaching live agents.

o Outbound IVR service processing 700k+ events/week, sustaining 1,000+ events/minute at

peak times and automating 84% of low-priority alarms.

• Stood up an external-facing API for our SMS Chatbot and Medical IVR to interact with through Twilio

• Participated in 2-week sprints and Agile/Scrum processes, transitioning from the Waterfall method to

Continuous Integration on a team that has doubled in size over the past five years.

• Designed Sumo Logic dashboards and implemented webhook alerts to monitor system health

• Introduced Locust load testing into our environments, improving API performance and scalability.

• Led a performance optimization initiative to diagnose slow endpoints, database queries, and API

inefficiencies, reducing portal load times by up to 75%, significantly enhancing user experience.

• Wrote documentation for products and processes created and used by the Software Engineering team

• Partnered with Product Management to collaborate throughout the development lifecycle.

• Provided technical mentorship to new hires and across teams, guiding them through onboarding and

complex system architectures.

• Diagnosed and resolved critical production incidents, including real-time debugging of high-impact

outages using Sumo Logic.

• Hosted multiple Community of Practice sessions on VSCode productivity and Copilot, improving developer efficiency through advanced shortcuts and best practices.

Worked with Jira and Git to complete several group and solo projects

Provided technical assistance for charter schools throughout Brooklyn

Upgraded teacher and student laptops and Chromebooks

Installed new connections and switches in server rooms

Provided excellent customer service by scheduling meetings and arranging for a variety of Church services such as weddings, funerals, and Masses

Ushered services by providing directions for parishioners