• Develop backend services and API endpoints in Go.

• Develop front-end components and user interfaces using React, Vite, and TypeScript.

• Collaborate with product managers, to translate customer requests into new features and technical solutions.

• Design, implement, and maintain backend services and APIs using Python.

• Develop front-end components and user interfaces using React and TypeScript.

• Collaborate with product managers, designers, and other team members to translate business requirements into technical solutions.

• Converted Whimsical designs into functional call flows within Talkdesk

• Wrote, edited, and maintained custom Javascript functions needed for custom routing within call flows

• Implemented changes into existing call flows to create a better customer experience and efficient call flows

COVID Layoff

• Served as primary technical resource for 70+ accounts that were assigned to me during implementation

• Provided suggestions for more efficient implementation strategies during customer’s time with Sift to better accomplish their goals

• Reported and resolved bugs and issues with cross-functional teams in sales, marketing, and product/engineering

• Served as an internal and external point of contact on customer escalations and ensured customer issues were resolved as expediently as possible

• Took end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution

• Reviewed and updated internal and external documentation, and created process or troubleshooting documentation for the Support knowledge base