San Francisco, California, United States
• Managed Payments team. Led a team of engineers/PM on projects related to subscriptions, billing, and marketing. Grew subscription upsells by 16% YOY while reducing customer churn by 30%.
• Collaborated with the data team to set up an analytics pipeline using Segment and Snowflake. Constructed metrics dashboards using Looker to measure performance of marketing campaigns.
• Expanded Stripe integration to support new product offerings (Juni On Demand, Juni Live). Oversaw design and implementation of payment checkout flows using React and Node.js.
• Automated subscription management process, reducing offshore CSR workload by >60%.