Cambridge, Massachusetts, United States
▪ Founded and led the Transit Experience team, building TRC’s fleet management dashboard for microtransit operators, growing the team from myself and an intern to five engineers, a product manager, and a designer
▪ Served as manager of our frontend engineering teams (across web and mobile apps), conducting 1:1s, career development meetings, and performance reviews with direct reports; and onboarded, trained, and mentored junior engineers and interns
▪ Drove discovery, design, implementation, and delivery of innovative flagship products essential to real-world operations, including call center booking, the live map, rider profiles, venue snapping, payment wallets, dispatch-to-driver messaging, and paratransit compliance
▪ Improved system scalability by identifying and addressing tech debt and inefficient data patterns; optimized frontend and backend code to reduce query load and infrastructure costs on data-intensive pages like the live map and trip manager
▪ Integrated smart suggestions in the trip booking flow leveraging historical rider data, improving booking efficiency by 50%, increasing user satisfaction scores from 5 to 9, and significantly reducing human errors
▪ Spearheaded engineering quality initiatives by implementing unit and integration testing frameworks and establishing a robust testing culture, collectively bringing code coverage from 0% to 70% in 2 quarters
▪ Served in the on-call engineer rotation, swiftly triaging incidents and leading cross-team coordination and communication to ensure rapid issue resolution and service continuity
