Chicago, Illinois, United States
• Launched and managed the Chicago Surface Transfer Center facility, which consisted of 11 supervisors and 350 employees
• Achieved top 5% ranking amongst all Postal distribution facilities in the United States
• Managed the facility's P/L and implemented process improvements to meet contract's target profit
• Redesigned the current labor schedule to more efficiently match operational needs based on incoming volume, resulting in $XXXK savings
• Designed an automated dashboard recapping daily network execution data for senior management
• Directed operational training for new managers/supervisors and established SOP's for these positions
• Provided exceptional customer service through daily engagement and adaptability to customer needs