• Build and refine user-facing features using React, JavaScript, and Tailwind CSS.

• Contribute to backend services and APIs built with Java (Spring Boot) and MySQL.

• Collaborate with the product team to understand requirements, propose solutions, and iterate.

• Troubleshoot technical issues for 25,000+ students and faculty across 7,500 courses via email, phone, ticketing system, online chat, and walk-ins, ensuring user satisfaction and minimal downtime.

• Provide technical support to instructors and students for over 3,000 courses through phone, email, and chatbot.

• Design and lead bi-weekly instructional webinars that introduce faculty and students to web development using HTML and CSS follow-along demos, with 47 participants to date.

• Mentor 11 student interns on customer support tools, etiquette, and protocols, and guide 14 other Student Technologists.

• Author public-facing knowledge base articles on supported technologies such as Brightspace, Respondus 4.0, Echo360, and SB You.

• Serve as a Service Manager to introduce SB You, a WordPress-powered website creation platform, to students and faculty.

• Collaborate with a team of four for an application that transcribes audios from lectures and meetings into notes.

• Design wireframes using Figma to structure the user interface.

• Completed Zscaler Zero Trust Exchange training via video modules, quizzes, and demonstrations.

• Participated in weekly security improvement and update meetings.

• Organized and maintained technical document records for VPN requests from educational personnel.

• Learned standard recruitment process utilizing LinkedIn and Indeed for job postings.

• Drafted and organized job offer posts.

• Prepared interview questions for possible candidates.

• Developed resumes for high-confidence and capable candidates.

• Composed emails submitting a list of candidates to an employer.