• Defined and provided tracking requirements on how users interact with the products which include events, visits and interactions. The user behavioral data were used by product teams to create experiences that lead to conversions, subscription, higher retention and increased revenue.

• Owned the data solutions, data analysis, data auditing and integration testing of the Open Banking Platform to ensure high quality of data and collaborate with data engineers to design Bank360 data mart for uses in pattern evaluation, bank risk predictions and fraud detection models.

• Managed in the development and implementation of a web portal and mobile app to provide data-driven insights on strategic planning, portfolio reporting, operation data flows activities, software bugs KPI, and data quality failures. Enabled Executive Management to keep a pulse on strategic analysis of projects and capacity planning.

• Drove requirement gathering and data analysis, UX design, product backlog triage/prioritization with stakeholders, sprint and release planning sessions with engineers.

• Defined feature roadmaps that supported strategic priorities. Developed user stories, delivered incremental features in 2-week sprints and continually improved processes.

• Drove sprint planning meetings with offshore team to review backlog, issues/risks for releases and drove standup meetings.

• Published product release notes to keep stakeholders engaged; designed and published department newsletters and infographics to promote transparency on feature products; designed and created training videos on released features.

• Managed the development and Implementation of Made-for-Apple Workflow web application for Apple Licensing Department.

• Led BSA tasks throughout SDLC from requirement gathering, gap analysis, data migration, UI design and development, user acceptance test, to go-live support.

• Delivered artifacts including requirement documents, user access rules, use cases, process flow diagrams, data mapping.

• Assisted technical team in understanding the domain knowledge, product workflow, users’ reported issues and provide adequate research and instruction to facilitate bug, data fixes and feature enhancements.

• Prepared mockups for system enhancements, trainings for business users and new hires, mentor team members in problem-solving and testing techniques, prepare release notes and user help menu.

• Performed in-depth functional, integration, regression, UI testing to maximize quality.

• Provided comprehensive support to business users on user login/access issues, ad-hoc report requests, workaround solutions and data fixes.

• Played a major role in gathering and analyzing business requirements to enhance the Human Resources application needed to support the continuous growth of Google staffing. Implemented features include vacation workflow, Europe payroll extractions and integrations, process recurring payments, employees’ onboarding and off-boarding.

• Assisted development and production teams by determining application design flaws, thereby optimizing SDLC.

• Performed data analysis, testing, debugging, audits, disaster recovery, and problem resolution.

• Liaised with stakeholders and vendors to resolve day-to-day problems and make process changes.

• Utilized Google Analytic to quantify the usage of the HR website to determine the effectiveness of the features/functionalities.

• Played a key role in requirement gathering and analysis to onboard Cisco Partners/Distributors to the B2B Service Orders and Contract Renewal.

• Prepared Requirement Specifications required to enhance the processes, policies, and sales tools to support business requirements.

• Performed requirement specifications walk through with stakeholders and software engineers to obtain sign off.

• Prepared thorough test cases for user acceptance, regression and integration tests; heavily involved in performing UAT in every software release.

• Conducted requirement-gathering sessions with cross-functional project stakeholders to define user access provisioning rules for system integrations between the Identity Access Management System and SAP, HR, CRM, Email, Apple Retail Application, Phone, Bug Tracking Systems, and Reporting systems.

• Prepared functional specifications, workflow process diagrams, use cases to walk through with software engineers and security team to setup auto provisioning/de-provisioning for onboarding/off boarding employees, configure user access base on rules, single sign-on and SOX compliance.

• Managed development progress, provided weekly updates to project stakeholders, prepared UAT test plans, performed demo and prepared post-cutover support plans.

• Prepared test cases and performed user acceptance test and regression test.