Leading a globally distributed product team in close partnership with 140 engineers to create and execute the product strategy for foundational cloud infrastructure and services (ex: data and storage, cloud cost management, and internal engineering productivity) upon which Zendesk’s products are built and new acquisitions are integrated, helping over 1.4K Zendesk engineers deliver products quicker and optimized for reliability, performance, and scale.

Recent areas of focus include:

• Expansion of Zendesk’s data hosting residency enterprise capability to help Zendesk’s largest customers representing several hundred million of cumulative ARR better navigate complex data privacy and compliance regulations

• Companywide initiative to save Zendesk millions in annual cost savings realized through cloud infrastructure, software vendors, and contractor cost optimizations

• Management of the end-to-end process of recruiting, onboarding, and nurturing the professional growth of six senior product managers across multiple global locations during significant company restructuring and leadership transitions. Achieved a 9% higher employee engagement team score compared to the company average

Led a team of two senior product managers overseeing Zendesk's cloud data and storage product solutions.

Accelerated corporate social responsibility initiatives leveraging the unique capabilities of Okta’s user authentication products to create the greatest social impact. Delivered new customer segmentation and pricing model recommendation to executive leadership for nonprofit workforce product SKUs, leveraging market and user insights from nonprofit identity management market research, customer purchase patterns, and product usage analytics. Found creative solutions to expand the company's pro bono workforce license programs to thousands of more nonprofits with minimal bottom-line impact.