• Designed UX/UI and created high-fidelity wireframes; developed ER models for API services and database architecture.

• Built and maintained microservices, and some monolithic applications, using C#, Python, and PowerShell.

• Developed and optimized MS SQL Server objects: databases, tables, views, and stored procedures.

• Upgraded relational databases by designing schemas and creating software solutions to facilitate wide-scale data migration (including data normalization, duplicate handling, and verification by querying external APIs).

• Integrated and maintained front-end components using Angular.

• Collaborated with stakeholders at regular intervals to gather and refine business requirements.

• Improved application performance and user experience by resolving bugs and implementing upgrades.

• Created automated workflows using MS Power Automate.

• Set up centralized error logging and alerting via Elastic Cloud.

• Developed automation tools in Python and C#, saving hundreds of hours of labor annually and achieving 99% data accuracy across systems like Active Directory and Freshservice.

• Built and maintained the company's first internal web portal using HTML and CSS.

• Led IT projects, including the set up of a new California office and enterprise-wide software/hardware upgrades.

• Mentored and trained new IT staff; created technical documentation and conducted internal workshops.

• Researched and implemented new technologies to improve operational efficiency.

• Provided Tiers 1, 2 and 3 support: diagnosing and resolving hardware, software, and network issues.

• Took initiative to lead day-to-day task coordination for lower-to-same Tier IT staff; assigning tickets and offering support to maintain service efficiency.

Troubleshoot and repair PCs and Laptops. This included researching and acquiring reasonably priced replacement parts for my clients' devices.

• Proactively identified workflow inefficiencies across departments through cross-departmental projects; provided analysis, and solutions, to enhance productivity.

• Provided Tier 1 support; assisted with software/hardware troubleshooting, contributing to higher user satisfaction and faster ticket resolution times.

• Solved organization-wide laptop shortages by initiating and leading a refurbishment project, using compatible parts from salvaged equipment found in storage.