• Lead design across three engineering teams simultaneously, shipping features across the user journey and at varying scales.

• Designed an interface for integrating with Apple and Google in-app purchases and building out subsequent logic, turning an hours-long process through a third-party workaround into a streamlined 30-minute workflow.

• Redesigned an API connection feature for higher discoverability and easier non-technical user adoption.

• Worked closely with Product Managers and Engineering Managers to build out teams’ roadmaps focused on common user pain points and decreasing early friction points.

• Led a redesign and integration effort of an acquired security tool — leading to a 63% increase in usage in the first 4 months.

• Worked on large scale projects such as monetizing the addition of building mobile applications and re-designing the visual design interface.

• Updated CSS styling across legacy design system components to help bridge the visual gap between modernized surfaces and those running on an old tech stack.

• Updated and built components in the new design system using SolidJS and Typescript.

Owned the end-to-end design process including user research, flows, high-fidelity mockups, and handoff.

• Iterated on designs and ship updates post-launch, collaborating with engineers and product managers based on in-practice user feedback.

• Partnered with product and design to bring enterprise user feedback into the shaping process, user research, alpha testing, and launch strategy.

• Owned design end-to-end to solve 6 frequent user pain points within the core product.

• Built out an internal application for reporting on metrics and tracking the health of our enterprise accounts.

• Was the technical point of contact for 35 accounts, partnering with account management to support any technical questions and requests.

• Translated user pain points into product and design opportunities and advocated with the product team to get updates prioritized.

• Handled an average of 24 user requests a day, answering questions, reproducing and triaging bugs, and helping them find solutions to technical issues.

Acted as a support system to all department professors from tracking down, acquiring, and scanning sources for their research to staffing events and creating marketing materials.