• Develop and implement operational guidelines to combat phishing across all META platforms by training and managing a team of 50 contractors to accurately identify, review, and enforce phishing-related violations.

• Collaborate cross-functionally with Engineers, Data Scientists, and Data Engineers to deploy ML and LLMs aimed at automating the detection and enforcement of phishing attempts.

• Produce and analyze monthly quality reports to evaluate the precision and recall of contractor reviews and LLM model outputs, driving continuous process improvements and enhancing enforcement accuracy which led to over 40% improvements in overall quality.

• Managed 6 projects simultaneously working cross functionally with engineers, QA teams and product managers.

• Designed project management tracking tool to increase efficiency and enable real-time data for the Apple Pay org with the goal of deploying to all project management teams at Apple.

• Oversaw quality assurance (QA) sign-off process working alongside 40+ engineers.

• Managed a team of 8 engineers and ensured timely deliverables.

• Developed and implemented creative validation process and tool for hardware testing, which led to greater efficiency (eliminating 3 meetings per week) and collaboration with engineering team.

• Managed annual budget for technician supplies/tools and prepared monthly progress reports for leadership.

• Collaborated with engineering team during software releases to identify bugs and recommend solutions.

• Mentored team members on new technology and products while resolving iOS software issues impacting customers.

• Managed release cycles and deployed testing for new products and technology.

• Ensured effectiveness of virtualization technology on Verizon Cloud Platform.