• Leading personalization efforts across PayPal’s consumer, marketing, agentic, and ads surfaces, driving double-digit lifts in engagement, conversion, and TPV across 400M+ consumers and 30M+ merchants, with a $1B+ incremental revenue opportunity over three years.

• Building a single personalization foundation for the company, replacing fragmented point solutions with shared data and ML capabilities that allow teams to launch faster, scale consistently, and compound impact across the ecosystem.

• Modernized Block’s Data & AI/ML stack, accelerating time-to-value & DX for 1500+ developers. Supported key product use cases like ML-driven loan decisioning pipelines ($400M revenue impact), recommendation engines for Cash & TIDAL, AI-powered customer conversations, complex fraud detection pipelines, and financial reconciliation.

• Led Block’s GenAI platform engineering strategy; collaborated with internal product teams and top vendors (OpenAI, Databricks, GCP, AWS) to integrate critical AI-Ops capabilities into Block’s Data/ML stack, resulting in 20+ high-impact launches.

• Product Lead for Post Trip Experiences on the Uber Rider App. Led product charter for various high-engagement features including Activity Hub, Support Automation & Conversation Bots.

• Worked on several key in-app features for launching Yellow Taxis in NYC and SF as part of a cross-functional technical working group

(https://www.nytimes.com/2022/03/24/business/uber-new-york-taxis.html)

• Early PM on a 0-to-1 team tasked with building a disruptive offering in the ~$100B Direct-to-Consumer (DTC) Commerce space. Drafted Product Vision and outlined MVP scope, Key Differentiators & GTM strategy.

• Led product demonstrations along with UX designers to showcase end-to-end user experience for a VP/Director level audience. Worked with 20+ engineers on delivering backend & frontend. Launched private preview in Oct '21

• Product Owner for Promise and Package Routing Services; improved Delivery Estimation Accuracy (DEA) by 16%, impacting ~1.6M weekly customer orders

• Single-Threaded Leader (STL) for 'Prime Same-Day'; successfully scaled the program to 1.5M orders per week (95% YoY) by collaborating with multiple engineering and execution teams